We offer free delivery for purchases over $480, otherwise delivery is $50 for most areas of Hong Kong. Orders are normally dispatched the same day or within 3 days, and the packages should arrive within 4 days.
Most importantly, if you're hosting a party, or have an important gift that MUST be delivered on a certain day, please make sure you place the order earlier and designate a delivery date a few days before your event, we cannot guarantee deliveries on specific dates because we outsource our delivery to Yamato (HK) Delivery Service.
Cold deliveries are also available, for $15 for purchases under $480, and $30 for purchases over $480
Time Slots: We outsource our delivery to Yamato (HK) Delivery, so we can't promise exactly the time your delivery will be made. However, the time slots are as follows (a) 9am to 12pm, (b) 12pm to 6pm, (c) 6pm to 9pm
How do I choose the time slot: Just leave a comment for which delivery time slot you'd prefer, otherwise we normally deliver between 12pm to 6pm.
Return: A lot of our products are fragile, therefore we don't accept returns.
Cancellation: If you wish to cancel your order after you have paid, we can certainly do so. However if we have already dispatched your order with Yamato Delivery, there will be a $50 charge per case to cover our costs.
I'm sorry, but at the moment, we don’t deliver to:
Sha Tau Kok, Lok Ma Chau, Tung Lung Chau, Mui Wo, Ta Kwu Ling, Grass Island, Lamma Island, remote parts of Lantau Island, airport area, Disneyland, Man Kam To, Lo Wu, Crooked Island, Peng Chau, Mai Po, Po Toi, Tung Ping Chau, Cheung Chau.