Shipping & Return

 

We're working on interational delivery, but due to the complexity of international alcohol taxation and importation law, it is not yet available. 

For local deliveries:
We offer free delivery for purchases over $680, otherwise purchases under $681 will incur a delivery fee of $80 for most areas of Hong Kong. Delivery will be within 4 days of your purchase. delivery time-slots are either before 6pm, or 6pm-10pm. Importantly, if you live in a flat without elevators, we kindly request you come to the ground floor to collect the parcel, or negotiate directly with the driver on the cost of bringing the parcel up the stairs to your flat. 

Please be aware that once you have signed off on the parcel, its ownership and responsibility is also transferred to you. The Bottle Shop is therefore no longer liable for any damages that occur thereafter. So please inspect the parcel carefully when you receive it. 

Also, if a direct instruction is made to the driver by you to leave your parcel outside your premise, The Bottle Shop is not liable for any missing packages or damaged goods. However, rest assured the driver will take a photographic record of the condition of the parcel outside your premise before he/she leaves, so that it is proven the parcel was delivered and in good condition. 

Restricted Areas:
We cannot deliver to anywhere that is vehicle restricted, with the exception of Discovery Bay and Ma Wan. The latter 2 locations, along with Tung Chung, has flat fee of $100 delivery cost regardless of the purchase amount. 

Most importantly, if you're hosting a party, or have an important gift that MUST be delivered on a certain day, please make sure you place the order earlier and designate a delivery date a few days before your event.

Returns:
A lot of our products are fragile, therefore we do not accept returns.

Cancellation:
If you wish to cancel your order after you have paid, there is a 6% (of the total purchase amount) transactional refund fee. More importantly, if we have already dispatched your order, there will be a cancellation fee of $138.