For international orders, pls email us on [email protected] and let us know what you wish to order, quantities, and overseas address, and we'll reply with a quotation on the delivery cost. Please note, The Bottle Shop Pty Limited is responsible for dispatching your parcel in a safe and secure vessel with DHL, once it is with DHL, our responsibility ends and it is up to you to receive the parcel in compliance with the laws and regulations of your country, and the terms and conditions of DHL.
For local deliveries:
We offer free delivery for purchases of $680 and over, otherwise purchases under $680 will incur a delivery fee of $80 for most areas of Hong Kong. Delivery will be within 2-4 days of your purchase. Importantly, if you live in a flat without elevators, we kindly request you come to the ground floor to collect the parcel, our outsourced logistics companies will not deliver to flats on the upper levels without elevators.
For orders to Tung Chung, Ma Wan, DB, these areas require special packaging and logistics. Not all parcels can be sent there as the logistics companies require very specific requirements, certain services will not be available to these areas. Additionally, customers may experience longer delivery timeframes.
We don't deliver to remote areas, including Lantau district: anywhere outside city centre of Tung Chung (i.e. Cheung Sha, Mui Wo, Ngong Ping, Pui O, Tai O, Tong Fuk, Penny's Bay, Shibi), parts of Yuen Long including Tit Hang, Lamma Island, Peng Chau , Cheung Chau.
Please be aware that once you have signed off on the parcel, its ownership and responsibility is also transferred to you. The Bottle Shop is therefore no longer liable for any damages that occur thereafter. So please inspect the parcel carefully when you receive it.
Also, if a direct instruction is made to the driver by you to leave your parcel outside your premise, The Bottle Shop is not liable for any missing packages or damaged goods. However, rest assured the driver will take a photographic record of the condition of the parcel outside your premise before he/she leaves, so that it is proven the parcel was delivered and in good condition.
We cannot deliver to anywhere that is vehicle restricted. Most importantly, if you're hosting a party, or have an important gift that MUST be delivered on a certain day, please make sure you place the order earlier and designate a delivery date a few days before your event.
A lot of our products are fragile, therefore we do not accept returns.
If you wish to cancel your order after you have paid, there is a 6% (of the total purchase amount) transactional refund fee. More importantly, if we have already dispatched your order, there will be a cancellation fee of $138.